General terms and conditions
Arrival & departure
Rooms are available from 15:00 on your day of arrival. Please, if you think you are going to arrive late (after 18:00) let hotel reception know by calling them on +43 (0)6414 264. Otherwise, your room may be given to other guests.
On your date of departure, we ask that you vacate your room by 11:00 to enable cleaning to take place.
Babies and small children
In winter, a charge of €8 per night applies for babies and small children under 3 sharing a room with their parents. Please take note of our children’s prices and reductions.
If requested, we can provide a cot, high chair, and baby phone free of charge.
Prices quoted are per person per night, or per person per stay for our packages, including all taxes and fees. The local tourist tax is not included in the price and is charged extra: €1.15 per person per night. Children up to the age of 15 do not need to pay the tourist tax.
(Errors and omissions excepted)
The Tauernhof included services are provided throughout the duration of your booking, as is our Tauernhof “spoil-yourself” board, including delicious evening meal. During your stay, take advantage the swimming pool, wellness area with sauna, steam room, children’s playroom, and adventure playground, all free of charge.
If you require just bed-and-breakfast accommodation, the Vitalhotel Tauernhof deducts €10 from the price per night for adults, €5 per night for children up to 5 years, and €7 per night for children from 6 to 14.
Up to 4 weeks prior to the arrival date, cancellation incurs no charge.
After this point, the following cancellation charges apply as percentages of the booking price:
- 28 to 7 days prior to arrival date: 50 %
- from 7 to 2 days prior to arrival: 90 %
- from 2 days prior to arrival or no-show, or unexpected early departure: 100 %
In order to avoid any unnecessary cancellation charges, we recommend you take out our carefree “Tauernhof-Sorglos-Paket”.
To avoid any unnecessary cancellation charges should you not be able to arrive for your holiday, we recommend our “Tauernhof-Sorglos-Paket” cover which you can take out at the time of booking.
It costs €9 per night per room and covers the hotel’s cancellation charges that would otherwise come into force in the case of illness preventing arrival, or costs that might occur if you have to unexpectedly curtail your stay.
Bank details for the "Tauernhof-Sorglos-Paket":
IBAN: AT19 3501 9000 0007 3692